We understand that sometimes things don't work out as expected and you may need to return a product. While we strive to provide the best possible service to our customers, we also want to ensure that our return policy is clear and easy to understand.

Therefore, we have updated our return policy as follows:

1. Returns and Exchanges
   We accept returns and exchanges within 30 days of the delivery date. If you wish to return or exchange an item, please contact us at toymoutaincollectors@gmail.com with your order number and reason for return/exchange. Please note that all returns and exchanges are subject to approval and must be returned in their original condition with all tags and packaging intact.
2. Damages and Issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. Please contact us within 24 hours of receiving your product.
3. Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
4. Non-Refundable Items
   Certain items such as clearance items, limited edition or exclusive items may be marked as non-refundable. These items are final sale and cannot be returned or exchanged.
5. Return Shipping
   Customers are responsible for the cost of return shipping, unless the item was received damaged or defective.

We hope that our updated return policy provides a clear and straightforward process for our customers. If you have any questions or concerns, please do not hesitate to contact us at toymountaincollectors@gmail.com

At Toy Mountain Collectibles, we take our customers' privacy very seriously. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, make a purchase, or otherwise interact with us.

Collection of Personal Information

We collect personal information such as your name, email address, shipping address, and payment information when you make a purchase on our website. We also collect information such as your IP address, browser type, and operating system when you browse our website.

Use of Personal Information

We use personal information to process and fulfill your orders, to communicate with you about your orders and our products and services, and to personalize your experience on our website. We may also use personal information for marketing purposes, such as sending you promotional emails about our products and services. You can opt-out of receiving marketing emails from us at any time.

Disclosure of Personal Information

We may disclose personal information to third-party service providers that help us process payments, ship orders, or perform other business functions. We may also disclose personal information if required by law or if we believe that such disclosure is necessary to protect our rights or the rights of others.

Security

We take reasonable measures to protect personal information from unauthorized access, use, or disclosure. However, no security system is completely secure, and we cannot guarantee the security of your personal information.

Cookies

We use cookies to improve your experience on our website and to collect information about how you interact with our website. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated Privacy Policy on our website and updating the date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at toymountaincollectors@gmail.com

Last Update: April 12th 2022

We have a wide range of diecast cars with cards in varying conditions, and while the cards in the pictures serve as representations, they may not necessarily be the exact card condition you will receive.

We are proud to let you know that all of our products ship from Saint-Sauveur-des-Monts, Quebec, Canada. Our shipping is available within our business hours from 10am to 6pm, Monday to Friday, excluding holidays.

We prioritize timely shipping to ensure that our customers receive their products as soon as possible. If you place an order outside of our regular business hours, we will ship your order within 1 to 3 business days.

We want you to have a smooth and hassle-free experience when shopping with us, so we ensure that all our products are shipped in a timely manner, and with utmost care. We work with reliable carriers to provide you with the best shipping options available.

If you have any questions or concerns about shipping, please do not hesitate to contact us at toymountaincollectors@gmail.com